This Application collects some Personal Data from its Users.
DATA PROCESSING HOLDER
HOLIHOME SRL
Lungomare Sirena, 47
65018 Tortoreto Lido ( TE )
HOLIHOME SRL email address: [email protected]
TYPES OF DATA COLLECTED
Among the Personal Data collected by this Application, independently or through third parties, there are: Cookies, Usage data, name, email and Data communicated during the use of the service.
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the collection of the data.
Personal Data can be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Application.
Unless otherwise specified, all data required by this application are mandatory. If the User refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which data are mandatory are encouraged to contact HOLIHOME SRL.
Any use of – cookies or other – tracking tools by this application or by the owners of third party services used by this application, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application and guarantees that he has the right to communicate or disseminate them, freeing the Owner from any liability to third parties.
METHOD AND PLACE OF DATA PROCESSING COLLECTED
Method of treatment
The Data Controller adopts the appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of Personal Data.
The treatment is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Owner, in some cases, other subjects involved in the organization of this Application ( administrative, commercial, marketing, legal staff may have access to the Data, system administrators ) or external subjects ( such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies ) also appointed, if necessary, Data Processors by the Owner. The updated list of Managers can always be requested from the Data Controller.
Legal basis of the treatment
The Owner processes Personal Data relating to the User in the event of one of the following conditions:
the User has given consent for one or more specific purposes;
Note: in some legal systems, the Data Controller may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, until the User opposes ( “ opt-out ” ) to this treatment. However, this is not applicable if the processing of Personal Data is regulated by European legislation on the protection of Personal Data;
- the processing is necessary for the execution of a contract with the User and / or for the execution of pre-contractual measures;
- the processing is necessary to fulfill a legal obligation to which the Owner is subject;
- the processing is necessary for the execution of a public interest task or for the exercise of public powers with which the Owner is invested;
- the processing is necessary for the pursuit of the legitimate interest of the Owner or of third parties.
It is ’ however always possible to request the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for in a contract or necessary to conclude a contract.
Place
The Data are processed at the owner's operating offices and in any other place where the parties involved in the processing are located. For more information, contact the Owner.
The User's Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the place of treatment, the User can refer to the section relating to details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
If one of the transfers just described takes place, the User can refer to the respective sections of this document or request information from the Owner by contacting him at the details indicated at the opening.
Retention period
The data are processed and stored for the time required by the purposes for which they were collected.
Therefore:
Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.
Personal Data collected for purposes attributable to the legitimate interest of the Owner will be retained until the satisfaction of this interest. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.
When the processing is based on the User's consent, the Data Controller can keep Personal Data longer until said consent is revoked. In addition, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, Personal Data will be deleted. Therefore, at the end of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.
PURPOSE OF THE PROCESSING OF THE COLLECTED DATA
User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Heat mapping and session registration, Statistics, Contact the User and Interaction with live chat platforms.
To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant for each purpose, the User can refer to the relevant sections of this document.
DETAILS ON THE PROCESSING OF PERSONAL DATA
Personal Data is collected for the following purposes and using the following services:
Contact the User
Contact form ( this Application )
By filling in the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header.
Personal Data collected: email and name.
Heat mapping and session recording
Heat mapping services are used to identify which areas of a page are subject to the passage of the cursor or mouse clicks in order to detect which of them attract the greatest interest. These services allow you to monitor and analyze traffic data and are used to keep track of User behavior.
Some of these services may record sessions and make them available for later viewing.
Hotjar Heat Maps & Recordings ( Hotjar Ltd. )
Hotjar is a heat mapping and session recording service provided by Hotjar Ltd.
Hotjar respects generic headers „ Do Not Track ”. This means that the browser can indicate to the script not to collect any User data. It is a setting that is available in all major browsers. More information on the opt-out from Hotjar is available here.
Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.
Place of treatment: Malta – Privacy Policy – Opt Out.
Interaction with live chat platforms
This type of service allows you to interact with live chat platforms, managed by third parties, directly from the pages of this Application. This allows the User to contact the support service of this Application or to this Application to contact the User while he is browsing his pages.
In the event that an interaction service with live chat platforms is installed, it is possible that, even if the Users do not use the service, the same collects Usage Data relating to the pages in which it is installed. In addition, live chat conversations may be recorded.
Facebook Messenger Customer Chat ( META, Inc. )
The Facebook Messenger Customer Chat is an interaction service with the Facebook Messenger live chat platform, provided by Facebook, Inc.
Personal Data collected: Cookies, Data communicated during the use of the service and Usage data.
Place of treatment: United States – Privacy Policy. Subject adhering to the Privacy Shield.
Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.
Google Analytics ( Google Inc. )
Google Analytics is a web analysis service provided by Google Inc. ( “ Google ” ). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use Personal Data to contextualize and personalize the advertisements of its advertising network.
Personal Data collected: Cookies and Usage Data.
Place of treatment: United States – Privacy Policy – Opt Out. Subject adhering to the Privacy Shield.
USER RIGHTS
Users can exercise certain rights with reference to the data processed by the owner.
In particular, the User has the right to:
withdraw consent at any time. The User can withdraw consent to the processing of their Personal Data previously expressed.
oppose the processing of your data. The User can object to the processing of their Data when it takes place on a legal basis other than consent. Further details on the right to object are indicated in the section below.
access your data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
verify and ask for rectification. The User can verify the correctness of their Data and request its updating or correction.
obtain the limitation of treatment. When certain conditions are met, the User can request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose other than their conservation.
obtain the cancellation or removal of your Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
receive your data or have it transferred to another owner. The User has the right to receive his Data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain its transfer without obstacles to another owner. This provision is applicable when the Data are processed with automated tools and the treatment is based on the User's consent, on a contract to which the User is a party or on contractual measures connected to it.
lodge a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.
Details on the right to object
When Personal Data are processed in the public interest, in the exercise of public powers with which the Data Controller is invested or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.
Users are reminded that, if their data were processed for direct marketing purposes, they can object to the processing without providing any motivation. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.
How to exercise rights
To exercise the rights of the User, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Owner as soon as possible, in any case within a month.
FURTHER INFORMATION ON TREATMENT
Defense in court
The User's Personal Data may be used by the Owner in court or in the preparatory stages for its possible establishment for the defense against abuse in the use of this Application or the Services connected by part of the User.
The User declares to be aware that the Data Controller may be obliged to disclose the Data by order of public authorities.
Specific information
At the request of the User, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
System log and maintenance
For needs related to operation and maintenance, this Application and any third party services it uses may collect system logs, i.e. files that record interactions and that may also contain Personal Data, such as the User IP address.
Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Response to requests „ Do Not Track ”
This Application does not support “ Do Not Track ” requests.
To find out if any third-party services used support them, the User is invited to consult their respective privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving information to Users on this page and, if possible, on this Application and, if technically and legally feasible, by sending a notification to Users through one of the contact details held by the Owner . Therefore, please consult this page regularly, referring to the date of last modification indicated at the bottom.
If the changes concern treatments whose legal basis is consent, the Owner will collect the User's consent again, if necessary.
PAYMENTS
CREDIT CARDS
Payment by credit card does not involve additional costs and the transaction is safe and certified, thanks to the use of advanced technologies that allow our payment gateway ( PayPal ) to manage your sensitive data anonymously and certified. You can pay with the main credit cards on the market ( Visa, Mastercard, American Express ).
To proceed with the purchase with your credit card, simply enter the following information on the payment screen:
* Name and surname of the cardholder
* The card number and the protection code ( the 3-digit code found on the back of the Credit Card )
* The expiry date of the card
STRIPES
Stripe is the quick and safe way to make your payments online. It is completely free and allows you, once registered, to pay with your credit or prepaid card, or through your Stripe account, that you can top up by bank transfer or credit card or prepaid. If you choose this payment method, simply enter your login credentials so that you can make the payment in a few seconds through your Stripe account. Of course, all information will be entirely managed by Stripe, ensuring the protection of your purchases and data.
For the protection of your security, Holihome srl does not process and does not keep the payment card data ( p.e .: credit card numbers ), which are processed by the relevant payment service providers. The actual payment takes place after transferring the User to a protected and encrypted page of the banking service ( Stripe ). Only after the transaction has taken place, the banking service provider communicates the outcome of the payment to Holihome srl, without providing any of the information regarding the credit card used. For this reason, Holihome srl has no power over the possible refusal of the credit card used for payment. Holihome srl cannot therefore be held in any way responsible for direct or indirect consequences deriving from the use of the credit card by the user to carry out the payment of the products and / or services purchased. If you have other questions or need assistance write to [email protected], we will be happy to help you and satisfy all your curiosities.
LEGAL DEFINITIONS AND REFERENCES
Personal Data ( or Data )
Any information that directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.
Usage data
This is the information collected automatically through this Application ( also from third party applications integrated into this Application ), including: the IP addresses or domain names of the computers used by the User that connects with this Application, the addresses in URI notation ( Uniform Resource Identifier ), the time of the request, the method used to forward the request to the server, the file size obtained in response, the numeric code indicating the response status from the server ( good end, error, etc.) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit ( for example the residence time on each page ) and the details relating to the itinerary followed within the Application, with particular reference to the sequence of the pages consulted, the parameters relating to the operating system and the IT environment of the User.
User
The individual who uses this Application which, unless otherwise specified, coincides with the interested party.
interested
The natural person to whom the Personal Data refers.
Data Processor ( or Responsible )
The natural, legal person, public administration and any other entity that processes personal data on behalf of the Data Controller, as set out in this privacy policy.
Data Controller ( or Owner )
Data Controller ( or Owner )
The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of processing personal data and the tools adopted, including security measures relating to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.
This application
The hardware or software tool through which Users' Personal Data is collected and processed.
Service
The Service provided by this Application as defined in the relevant terms ( if present ) on this site / application.
European Union ( or EU )
Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.
Cookie
Small portion of data stored within the User's device.
Legal references
This privacy statement is drawn up on the basis of multiple legislative systems, including articles 13 and 14 of Regulation ( UE ) 2016/679.
Unless otherwise specified, this privacy statement only concerns this Application.
Last modified: 11/07/2023
